Support
Welcome to Speedb Support!
Whether you are a RocksDB or a Speedb user, we have the support level that will fit your requirements
Whether you are a RocksDB or a Speedb user, we have the support level that will fit your requirements
Speedb and RocksDB Support Levels
Support Component
Speedb Enterprise
Speedb Open Source
RocksDB Open Source
Speedb Community Support
Response time SLA
Various SLA's
Various SLA's
Various SLA's
Best Effort
Bug fixes
Yes
Yes
No
Best Effort
Configuration Assistance
Yes
Yes
Yes
Best Effort
Tuning/Performance services
Yes
Yes
Yes
Best Effort
Q&A
Yes
Yes
Yes
Best Effort
Log review / monthly checkup
Yes
Yes
Yes
Best Effort
Response time SLAs
Platinum
24x7x365 2 hours
Gold
24x7x365 4 hours
Silver
Office hours (8-17) GMT+3
Bronze
Next business day
Support Components Definitions
Bug fixes: Code level issues. Component not working as intended.
Configuration assistance: Speedb will review the customer's requirements and provide a recommended configuration.
Q&A: Speedb engineers will assist with any questions pertaining to rocksdb\speedb way of operations or configuration items etc’
Log review / monthly checkup: Speedb will provide a monthly check up that includes LOG reviews and insights from the customer logs and issue a report.
Tuning & performance services: Speedb will review customer specific infrastructure and workload and provide the best configuration and system tuning to achieve optimal performance..
For community support: Join our Discord/GitHub
For Speedb OSS/Rocksdb OSS support contact: support@speedb.io
For Speedb Enterprise contact: Sales@speedb.io
Existing customer: please submit your ticket here